Hospitals Launch New Patient Dining Experience

Thursday, December 27, 2012

WHEELING, W.Va. –Patients admitted to OVMC and East Ohio Regional Hospital will experience a completely new level of service of dining through the hospital’s new Expressly for You dining program.

The personalized touch of “Expressly for You” provides patients with a host who personally describes their food choices, creates the food to order, and delivers the meal to the patient’s bedside.

“Our new dining program provides personal contact with each patient anywhere from six to nine times a day,” said Kelly Bettem, Chief Administrative Officer of OVMC. “This personal service equals a much higher patient satisfaction. Our extensive menu resembles restaurant-style entrees presented in an appealing fashion.”

Bettem explained that the personal interaction between the host and patient ensures each patient’s meals are in compliance with the patient’s physician-prescribed diet.

“Our hosts work closely with the nursing staff to ensure consistency, and each host supports the patient’s environment that meets the patient and their family’s needs,” added Bernie Albertini, Chief Administrative Officer for East Ohio Regional Hospital.

Patient feedback has been positive. A recent survey revealed that patients are eating more of their meals resulting in less food waste.

“The bottom line is patients like the program and are eating better,” said Ablbertini. “The result is better healing during their stay at OVMC and East Ohio Regional Hospital.”