Hillcrest Behavioral Health Services
OVERVIEW- Hillcrest is a comprehensive Behavioral Health system within OVMC. Hillcrest is here to meet the community’s and the hospital’s Behavioral health care needs.
Physical Location: Hillcrest is located in the VPC South building, Suite 501 and also in the East building on the 5th floor. There are two group rooms and 15 offices.
Behavioral Health Staff:
4 FT Psychiatrists, 3 adult, and 1 child/adolescent
1 PT Nurse Practitioner
7 Contract Therapists
3 FT Therapist and 1 Contingency Therapist
Also 1 Clinical Office Manager, 5 Secretaries, and 2 Medical Assistants
DESCRIPTION OF SERVICE OUTPATIENT:
Our Outpatient services has a service area of approximately 30-mile radius. We offer outpatient counseling, substance abuse services, medication management, and IOP services. We have one Mental Health IOP program and one Substance Abuse IOP program both only for adults. We also have a Suboxone program. We have approximately 1600 patients in our outpatient programs. The Outpatient is approximately 35%/65% split between Medicaid/Medicare and Commercial insurances respectively.
HOURS OF OPERATION:
Hillcrest Outpatient operates five days per week. Staff is available 8:00 a.m. to 6:00 p.m. Monday through Friday. Although phones do not answer after five, the IOP operates until 8:00 pm on Monday, Wednesday, and Thursday. In addition, there are a limited number of individual therapy appointments available at 5 pm and 6 pm.
The facilities are closed on holidays as defined in the employee handbook (New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas).
Calls are forwarded to a prerecorded message when the office is closed. This message states that if this is an emergency to to go to the nearest emergency room or call 911. It instructs the caller to call during regular office hours and informs them not to leave a message on the line, and gives them the option to press "0" to be connected with a staff member on the inpatient unit. A physician is on call at all times.
TYPES AND AGES OF PATIENTS:
The Outpatient program works with patients as young as (3) and up to age to (99). The program takes all referrals and treats all DSM 5 disorders and life circumstance issues.